Black Knight SMT Status

All Systems Operational

Optimal Blue PPE Operational

Optimal Blue Integrations & APIs Operational

Optimal Blue Data & Analytic Tools Operational

Optimal Blue Secondary Services Operational

CompassPoint Operational

CompassBid Operational

CompassPPE Operational

Comergence Operational

Loansifter Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled System Downtime Dec 5, 00:00-04:00 CST

Impacted Systems: Optimal Blue Systems, Loansifter
Optimal Blue will be performing annual Disaster Recovery testing. Optimal Blue and Loansifter systems will be unavailable during the testing window.
Posted on Nov 19, 15:25 CST

Release Dec 10, 20:00-20:02 CST

Impacted Systems: Optimal Blue PPE, Integrations & APIs
Optimal Blue will be performing a release into the Production environment. The Optimal Blue system will be unavailable for less than 2 minutes during the installation.

Please see the December Release Notes for information on all of the enhancements and resolved issues included in this release.
Posted on Nov 29, 12:27 CST

Maintenance Dec 11, 22:00 - Dec 12, 02:00 CST

Impacted System: Optimal Blue PPE
Optimal Blue will be performing system maintenance. The system may be intermittently unavailable during the maintenance window.
Posted on Nov 29, 15:07 CST

System Metrics Month Week Day

Test Metric

Fetching

Past Incidents

Nov 30, 2021

No incidents reported today.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

Compass Analytics System Alert

Resolved - This incident has been resolved.
Nov 23, 09:39 CST

Monitoring - 9:10 AM CT: Fannie Mae has notified all vendors that the Pricing & Execution – Whole Loan B2B interface in the production environment is now working as expected. This has resolved the issue which prevented Fannie Mae cash window pricing from downloading into CompassPoint and CompassPPE. Thank you for your patience during this time.
Nov 23, 09:13 CST

Update - 5:07 PM CT: Please be advised that the issue preventing Fannie Mae cash window pricing from downloading into CompassPoint and CompassPPE continues to be our top priority. We remain on a bridge call with Fannie Mae and their service provider.

Fannie Mae has sent all vendors a communication in the last few minutes that validates the issue is within their network. We understand that other vendors are impacted as well. We will continue to work with Fannie Mae to resolve the issue.
Nov 22, 17:08 CST

Update - 3:45PM CT: Please be advised that the issue preventing Fannie Mae cash window pricing from downloading into CompassPoint and CompassPPE continues to be our top priority. Fannie Mae is working toward a resolution as quickly as possible. We will send updates periodically.
If you have any questions or concerns, please contact your Account Management Team.
Nov 22, 15:45 CST

Update - 1:35 PM CT: Please be advised that the issue preventing Fannie Mae cash window pricing from downloading into CompassPoint and CompassPPE continues to be our top priority. The Compass Analytics team and Fannie Mae team are on a bridge call triaging the issue. Again, no other investor or agency pricing is affected by this issue. We will continue send out updates periodically.
Nov 22, 13:36 CST

Update - 11:55 AM CT: Please be advised our team along with Fannie Mae continue to research the issue preventing Fannie Mae cash window pricing from downloading into CompassPoint and CompassPPE for some clients. No other investor or agency pricing is affected by this issue. We will send out updates periodically.
Nov 22, 11:55 CST

Investigating - Impacted Systems: Compass Analytics
Please be advised we are currently experiencing an issue preventing Fannie Mae cash window pricing from downloading into CompassPoint and CompassPPE for some clients. Our team and Fannie Mae are currently researching a solution. No other investor or agency pricing is affected by this issue. Please refer to this page for updates as this issue is being resolved.
Nov 22, 11:11 CST

Nov 22, 2021

Nov 21, 2021

No incidents reported.

Nov 20, 2021

Maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 22:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 20:02 CST

Scheduled - Impacted Systems: CompassPPE, Optimal Blue Empower Integration
CompassPPE will be performing system maintenance. CompassPPE and the Optimal Blue PPE for Empower integrated clients will be unavailable during the maintenance window.
Nov 10, 14:36 CST

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021

No incidents reported.