Optimal Blue System Status

All Systems Operational

Optimal Blue PPE Operational

Optimal Blue Integrations & APIs Operational

Optimal Blue Data & Analytic Tools Operational

Optimal Blue Secondary Services Operational

CompassPoint Operational

CompassEdge Operational

CompassBid Operational

CompassPPE Operational

Comergence Operational

Loansifter Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance Jul `27`, `2025` `06:00`-`07:00` CDT

Impacted Systems: Optimal Blue PPE
Routine scheduled maintenance will be performed on the Optimal Blue platform. The system may be intermittently unavailable for short periods of time during the maintenance window.
Posted on Jul 09, 2025 - 17:04 CDT

System Metrics Month Week Day

Test Metric

Fetching

Past Incidents

Jul 13, 2025

No incidents reported today.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

Optimal Blue System Alert

Resolved - This incident has been resolved.
Jul 9, 08:08 CDT

Monitoring - Impacted Systems: Optimal Blue PPE, OBSS, CompassEdge
7:50 AM CT: The Microsoft Azure issue that impacted connectivity to Optimal Blue applications has been resolved. We appreciate your patience as we worked to resolve the issue.
Jul 9, 07:51 CDT

Update - We are continuing to investigate this issue.
Jul 9, 07:50 CDT

Update - We are continuing to investigate this issue.
Jul 8, 20:13 CDT

Investigating - Impacted Systems: Optimal Blue PPE, OBSS, CompassEdge
7:45 PM CT: The Optimal Blue Team is aware of sporadic issues connecting to Optimal Blue applications due to an issue with Microsoft Azure. Our Product, Development, and Operations teams are all focused on a resolution.
Jul 8, 19:49 CDT

Jul 8, 2025

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

CompassEdge Release

Completed - The scheduled maintenance has been completed.
Jul 2, 17:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 16:00 CDT

Scheduled - Impacted Systems: CompassEdge
CompassEdge will be performing a release to the Production Environment. No system downtime is expected during the installation of this release.
Jul 2, 13:02 CDT

Jul 1, 2025

Optimal Blue System Alert

Resolved - This incident has been resolved.
Jul 1, 12:39 CDT

Monitoring - 11:55 AM CT: The issue with running searches or requesting locks within Optimal Blue for lenders using geocoding for census tract has been resolved. If you had previously turned off the geocoding entity preference below, please ensure you turn it back on for any entities where it was turned off. Our teams will continue to monitor system performance.
Jul 1, 11:56 CDT

Investigating - Impacted Systems: Optimal Blue PPE
09:45 AM CT: The Optimal Blue team is aware of a sporadic issue running searches or requesting locks within Optimal Blue for lenders using geocoding for census tract, which is due to an issue with an upstream provider. Our Product, Development, and Operations teams are focused on a resolution as their highest priority.

If you are running into this issue, you can turn off geocoding by going to the Admin tab within the Lender site, then turning the below preference to "No" for your entities:
"Do you want to enable CRA location based premium evaluation? Please reach out to Client Services to add the address fields used for evaluation to the Product Search and Profile Product Search pages prior to enabling this option."

Please note: This will turn off any eligibility or pricing adjustments you have related to address or census tract. Once the issue is resolved, we will reach back out with an update letting you know you can turn the service back on. We appreciate your patience as we work through this issue.
Jul 1, 09:56 CDT

Jun 30, 2025

No incidents reported.

Jun 29, 2025

Maintenance

Completed - The scheduled maintenance has been completed.
Jun 29, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 06:00 CDT

Scheduled - Impacted Systems: Optimal Blue PPE
Routine scheduled maintenance will be performed on the Optimal Blue platform. The system may be intermittently unavailable for short periods of time during this maintenance window.
Jun 16, 11:19 CDT

All Systems Operational

Scheduled Maintenance

Maintenance Jul 27, 2025 06:00-07:00 CDT

Past Incidents

Maintenance Jul `27`, `2025` `06:00`-`07:00` CDT