Optimal Blue System Alert

Incident Report for Optimal Blue System

Resolved

This incident has been resolved.

Posted May 17, 2025 - 13:18 CDT

Monitoring

1:06 PM CT: The issues with using the PPE from API-based integrations and with custom field mapping for Encompass lenders using the SDK integration have been resolved. Our teams will continue to monitor system performance.

Posted May 17, 2025 - 13:08 CDT

Update

We are continuing to investigate this issue.

Posted May 17, 2025 - 12:27 CDT

Investigating

Impacted Systems: Optimal Blue PPE
The Optimal Blue Team is aware of reported issues using the PPE from API-based integrations and with custom field mapping for Encompass lenders using the SDK integration. Our Product, Development, and Operations teams are actively working on these issues as their highest priority.

Posted May 17, 2025 - 10:37 CDT

This incident affected: Optimal Blue PPE.