CompassPoint & CompassEdge System Alert

Incident Report for Optimal Blue System

Resolved

This incident has been resolved.
Posted Jul 21, 2026 - 08:24 CDT

Investigating

Impacted Systems: CompassPoint, CompassEdge
8:15 AM CT: We are aware of an issue causing SMP Pricing to fail to load for some CompassEdge and CompassPoint clients this morning due to an external change made to accommodate new pricing configurations in SMP. Our Product, Development, and Operations teams have identified the solution and will be implementing in the next hour. Please review timestamps for stale pricing, if running Best Ex this morning. We will send an all-clear shortly, when this issue is resolved and tested.
Posted Jul 21, 2026 - 08:22 CDT
This incident affected: CompassPoint and CompassEdge.
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