Investigating - Impacted Systems: All Optimal Blue Applications The Optimal Blue Team is focused on resolving an issue where MFA code emails are being delayed when requested by users.
Mar 31, 2025 - 17:21 CDT
Resolved -
This incident has been resolved.
Mar 30, 16:19 CDT
Update -
We are continuing to monitor for any further issues.
Mar 30, 16:18 CDT
Monitoring -
4:17 PM CT: The issue with Empower customers accessing Optimal Blue has been resolved. Our teams will continue to monitor system performance.
Mar 30, 16:17 CDT
Identified -
Impacted Systems: Optimal Blue - Empower Integration 03:14 PM CT: We are aware of an issue for Empower customers accessing Optimal Blue. Our Product and Development teams have identified a resolution and are actively working to implement the solution.
Mar 30, 15:14 CDT
Completed -
The scheduled maintenance has been completed.
Mar 30, 07:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 06:00 CDT
Scheduled -
Impacted Systems: Optimal Blue PPE Optimal Blue will be performing routine scheduled maintenance. The system may be intermittently unavailable during the maintenance window.
Mar 17, 11:14 CDT
Resolved -
This incident has been resolved.
Mar 28, 16:51 CDT
Monitoring -
4:47 PM CT: The issue with requesting locks through the new Optimal Blue user interface has been resolved. Our teams will continue to monitor system performance.
Mar 28, 16:50 CDT
Identified -
Impacted Systems: Optimal Blue PPE 1:15 PM CT: We have identified the issue with requesting locks for some customers using the new Optimal Blue UI. We are working on a resolution as soon as possible and will post a status update when the issue is resolved.
Mar 28, 13:20 CDT
Investigating -
Impacted Systems: Optimal Blue PPE 12:00 PM CT: The Optimal Blue Team is aware of issues requesting locks through the new Optimal Blue user interface, which is used by Encompass and LaunchUI customers. Our Product, Development, and Operations teams are all focused on a resolution.
Mar 28, 12:00 CDT
Completed -
The scheduled maintenance has been completed.
Mar 26, 16:30 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 16:00 CDT
Scheduled -
Impacted Systems: CompassEdge CompassEdge will be performing a release to the Production Environment. No system downtime is expected during the installation of this release.
Mar 26, 13:46 CDT
Resolved -
This incident has been resolved.
Mar 24, 17:42 CDT
Monitoring -
05:30 PM CT: The issue with Empower lenders encountering sporadic errors when attempting to use Optimal Blue has been resolved. Our teams will continue to monitor system performance.
Mar 24, 17:30 CDT
Investigating -
Impacted Systems: Optimal Blue PPE, Empower Integration 04:34 PM CT: The Optimal Blue Team is aware of Empower lenders encountering sporadic errors when attempting to use Optimal Blue. Our Product and Development teams are focused on a resolution. If users are in the Secondary site and encounter an error, they can refresh their browser and continue. If users are launching from Empower and encounter an error, they can close out of Optimal Blue and try again.
Mar 24, 16:34 CDT
