Optimal Blue System Status

All Systems Operational

Optimal Blue PPE Operational

Optimal Blue Integrations & APIs Operational

Optimal Blue Data & Analytic Tools Operational

Optimal Blue Secondary Services Operational

CompassPoint Operational

CompassEdge Operational

CompassBid Operational

CompassPPE Operational

Comergence Operational

Loansifter Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Test Metric

Fetching

Past Incidents

Apr 3, 2025

Optimal Blue System Alert

Resolved - This incident has been resolved.
Apr 3, 10:44 CDT

Monitoring - Impacted Systems: Optimal Blue PPE
10:30 AM CT: The issue within our Enterprise and Competitive Analytics applications where new lock data from Wednesday, April 2nd was not observed has been resolved and refreshed within the application.
Apr 3, 10:40 CDT

Identified - Impacted Systems: Optimal Blue PPE
8:30 AM CT: The Optimal Blue Team is aware of a data refresh issue within our Enterprise and Competitive Analytics applications where new lock data from Wednesday, April 2nd is not observed. Our Product, Operations, and Technical team have identified the issue, however, it will take 1-2 hours for yesterday's data to be refreshed and observed within the application.
Apr 3, 08:33 CDT

Investigating - Impacted Systems: Optimal Blue PPE
8:00 AM CT: The Optimal Blue Team is aware of a data refresh issue within our Enterprise and Competitive Analytics applications where new lock data from Wednesday, April 2nd is not observed. Our Product, Operations, and Technical team are currently troubleshooting the matter.
Apr 3, 08:04 CDT

Apr 2, 2025

Optimal Blue System Alert

Resolved - This incident has been resolved.
Apr 2, 10:18 CDT

Investigating - Impacted Systems: All Optimal Blue Applications
The Optimal Blue Team is focused on resolving an issue where MFA code emails are being delayed when requested by users.
Mar 31, 17:21 CDT

Apr 1, 2025

No incidents reported.

Mar 31, 2025

Mar 30, 2025

Optimal Blue System Alert

Resolved - This incident has been resolved.
Mar 30, 16:19 CDT

Update - We are continuing to monitor for any further issues.
Mar 30, 16:18 CDT

Monitoring - 4:17 PM CT: The issue with Empower customers accessing Optimal Blue has been resolved. Our teams will continue to monitor system performance.
Mar 30, 16:17 CDT

Identified - Impacted Systems: Optimal Blue - Empower Integration
03:14 PM CT: We are aware of an issue for Empower customers accessing Optimal Blue. Our Product and Development teams have identified a resolution and are actively working to implement the solution.
Mar 30, 15:14 CDT

Maintenance

Completed - The scheduled maintenance has been completed.
Mar 30, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 06:00 CDT

Scheduled - Impacted Systems: Optimal Blue PPE
Optimal Blue will be performing routine scheduled maintenance. The system may be intermittently unavailable during the maintenance window.
Mar 17, 11:14 CDT

Mar 29, 2025

No incidents reported.

Mar 28, 2025

Optimal Blue System Alert

Resolved - This incident has been resolved.
Mar 28, 16:51 CDT

Monitoring - 4:47 PM CT: The issue with requesting locks through the new Optimal Blue user interface has been resolved. Our teams will continue to monitor system performance.
Mar 28, 16:50 CDT

Identified - Impacted Systems: Optimal Blue PPE
1:15 PM CT: We have identified the issue with requesting locks for some customers using the new Optimal Blue UI. We are working on a resolution as soon as possible and will post a status update when the issue is resolved.
Mar 28, 13:20 CDT

Investigating - Impacted Systems: Optimal Blue PPE
12:00 PM CT: The Optimal Blue Team is aware of issues requesting locks through the new Optimal Blue user interface, which is used by Encompass and LaunchUI customers. Our Product, Development, and Operations teams are all focused on a resolution.
Mar 28, 12:00 CDT

Mar 27, 2025

No incidents reported.

Mar 26, 2025

CompassEdge Release

Completed - The scheduled maintenance has been completed.
Mar 26, 16:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 16:00 CDT

Scheduled - Impacted Systems: CompassEdge
CompassEdge will be performing a release to the Production Environment. No system downtime is expected during the installation of this release.
Mar 26, 13:46 CDT

Mar 25, 2025

No incidents reported.

Mar 24, 2025

Optimal Blue System Alert

Resolved - This incident has been resolved.
Mar 24, 17:42 CDT

Monitoring - 05:30 PM CT: The issue with Empower lenders encountering sporadic errors when attempting to use Optimal Blue has been resolved. Our teams will continue to monitor system performance.
Mar 24, 17:30 CDT

Investigating - Impacted Systems: Optimal Blue PPE, Empower Integration
04:34 PM CT: The Optimal Blue Team is aware of Empower lenders encountering sporadic errors when attempting to use Optimal Blue. Our Product and Development teams are focused on a resolution. If users are in the Secondary site and encounter an error, they can refresh their browser and continue. If users are launching from Empower and encounter an error, they can close out of Optimal Blue and try again.
Mar 24, 16:34 CDT

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.